Privacy Policy

The operator of this website is Vape007, located at 8763 Bayview Ave Unit 118-16, Richmond Hill, ON L4B 0G3, Canada. You may contact us about privacy at support@vape007.ca or +1 (647) 528-8273.

We may collect the following types of personal information:

• Identity & contact: name, email address, phone number, shipping and billing address.
• Order & account: purchase history, products ordered, delivery instructions, and communications with customer support.
• Age verification: confirmation that you meet the minimum legal age to purchase vaping products in your province or territory (e.g., session data from our age gate and province selection).
• Payment: payment is processed by our e-commerce platform (Shopify) and payment providers. We do not store full credit card numbers on our servers.
• Technical & usage: IP address, browser type, device information, pages visited, and cookies or similar technologies used to operate and improve the site.
• Marketing (with consent): email address if you subscribe to promotions, newsletters, or similar offers.

We use personal information to:

• Process and fulfil orders, arrange delivery, and provide customer support;
• Verify eligibility to purchase age-restricted vaping products;
• Send transactional messages (order confirmations, shipping updates);
• Send marketing communications where you have given express consent, in compliance with Canada's anti-spam legislation (CASL);
• Prevent fraud, enforce our policies, and comply with legal obligations;
• Improve our website, products, and customer experience.

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. You may withdraw consent for marketing emails at any time by using the unsubscribe link or contacting support@vape007.ca. Withdrawal of consent for essential processing (e.g., delivery of an order you placed) may limit our ability to complete that transaction.

We may share information with service providers who assist us, including:

• Shopify (hosting, checkout, and order management);
• Payment processors and financial institutions;
• Delivery and logistics partners serving the Greater Toronto Area (GTA), Ontario;
• Email and marketing tools (only where you have opted in);
• Analytics providers (e.g., to understand site usage).

These parties are authorized to use your information only as needed to perform services for us. We do not sell your personal information. We may disclose information if required by law, court order, or government authority, or to protect our rights, customers, or the public.

Some service providers may process or store data in the United States or other countries. Where information is transferred outside Canada, we take reasonable steps to ensure it receives a comparable level of protection, consistent with PIPEDA requirements.

We use cookies and similar tools for essential site functions, preferences, and analytics. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

We retain personal information only as long as necessary for the purposes described in this policy, to meet legal, tax, and regulatory requirements (including records related to age-restricted sales), and to resolve disputes. When no longer required, information is securely deleted or anonymized.

We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or inquire about how we use it. To make a request, contact support@vape007.ca with sufficient detail to verify your identity. We will respond within timeframes required by PIPEDA (generally within 30 days, subject to permitted extensions). If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner, where applicable.

Residents of Quebec may have additional rights under Law 25 (Act respecting the protection of personal information in the private sector). Contact us for Quebec-specific requests.

Our website and products are intended only for adults who meet the minimum legal age to purchase vaping products in their jurisdiction. We do not knowingly collect personal information from minors. If you believe we have received information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes may be communicated by email or a notice on the website where appropriate.

Privacy inquiries: support@vape007.ca
Phone: +1 (647) 528-8273
Mail: Vape007, 8763 Bayview Ave Unit 118-16, Richmond Hill, ON L4B 0G3, Canada